USERS UNABLE TO LOGIN WITH DYNAMICS AX
I have seen this error when the users tried to access dynamics AX.
Problem signature:
Problem Event Name: APPCRASH
Application Name: Ax32.exe
Application Version: 6.2.158.0
Application Timestamp: 50a63c26
Fault Module Name: StackHash_da37
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c000041d
Exception Offset: 74e54f11
OS Version: 6.1.7601.2.1.0.16.7
Locale ID: 1033
Additional Information 1: da37
Additional Information 2: da3706bddb4743e0e276a722972dc1fb
Additional Information 3: 0b72
Additional Information 4: 0b72d1251896465d55b2830f83ed3320
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I am posting the solution that worked out for me. Because, I can't find the solution with respect to AX 2012 R2 on above error.
I have seen other solutions on server level over Data Prevention Execution, but I cannot try it as I am not a IT Admin or so.
Tried to check it at AX level before passing it to IT.
At my end suddenly 3 users were unable to login. I tried the following and got successful :-
1. Go To System Administration -> Users.
2. Select the user and click Edit.
3. Take a screenshot of the roles added.
4. Now, remove the roles for the user.
5. Close the user.
6. Edit the user again and add the roles that were deleted.
7. Now login and check with the user ID.
I tried this for one of the user and automatically other users were also got enabled with login.
I don't know it is a perfect solution, but sharing it as there is no article on this error when I tried to google..